Configuring On-Duty Phones

Requires access to the Organization area in Setup, and the People area.

To activate on-duty phone numbers for people ensure that the Override On duty Phones check box in the person’s General tab is cleared. To configure on-duty phones do the following:

  1. Go to Setup > Organization > Institution - the first On-duty contact method encountered looking backward from the position in Setup is used as the suggested contact for contacting on-duty personnel.
  2. Go to the desired level in the organizational structure to enter the phone number.
  3. Enter the phone number for this location in the Phone field.
  4. Check the On duty contact method check box.
  5. Click Save.
Parent topic: Outbound